TERMS OF SERVICE

- This website is hosted by Wix who securely handle all financial transactions. 

Mum cannot be held responsible for incorrect billing / shipping information, incorrect use of the product, or issues with delivery once the order is dispatched. 

- These masks are designed to be used in combination with other protective measures such as social distancing, hand washing and common sense (no licking of hand rails for the foreseeable).  The triple layer mask design offers a good first line of defense but is not certified PPE (Personal Protective Equipment).

- Stay informed and up to date about safety measures and alert levels, and follow this link for more advice about masks and other helpful information:

https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/

 

SHIPPING POLICY

We currently only ship throughout New Zealand. If you really really want us to ship to you wherever you are around the world, please contact us via email to talk us into it.


Orders will be processed between 9 - 5 / Monday - Friday.  

Please allow 2-3 business days for packing and dispatch followed by expected delivery of 1-3 business days (1-6 for rural locations).


For New Zealand orders we do offer the very cost effective option of standard post, but delivery is not guaranteed.

For guaranteed delivery, please select one of the courier options. Couriered items can be tracked by checking the email sent to the email address you provide.

Due to the current pandemic, delivery times may vary and cannot be guaranteed; however, the premium paid for this service offers a secure and speedier delivery than regular postal options. 

Your patience and understanding is appreciated at this time as refunds cannot be offered for delays in shipping.

 

REFUND POLICY

Due to the hygiene requirements of this product, exchanges and refunds cannot be offered. 

Each mask is made with care and attention and is checked for quality before dispatch. 

In the unlikely event of receiving a faulty or damaged item, please email us as soon as possible for your issue to be dealt with as quick as we can.

 

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